At MOPC we are committed to the highest quality standards and to the Egyptian Consumer Protection Law (No. 181 of 2018). Please read the following conditions carefully:

1. The customer's right to return The customer may exchange or return the product within 14 days of receipt, provided the product is in the same original condition in which it was received, without opening the packaging or using it.

2. Special conditions (important) Engine oils and vehicle fluids: oil containers cannot be returned or exchanged once the security seal under the cap has been opened, to ensure the oil is not contaminated or altered for other customers. Filters: the filter must be in its original, untorn carton and must not have been fitted to the vehicle (any traces of oil or tightening on the filter cancel the right of return).

3. Exchanging wrong or incompatible orders If a product was ordered by mistake or is incompatible with your car, the customer must first return it to us so we can inspect it and confirm that it is in its original condition, closed and sealed (security seal intact), with all components, accessories and original packaging. Once we receive it and confirm these conditions, we send the replacement product or refund the order value, as the customer prefers.

4. Manufacturing defects If there is a clear manufacturing defect in the product, the customer may exchange or return it within 30 days of the purchase date, and MOPC bears all shipping costs in this case.

5. Refund method Online payment: the amount is refunded to the same credit card used within 7 to 14 business days (this varies with the issuing bank's policy). Cash/wallet payment: the amount is refunded by bank transfer or e-wallet transfer to protect the customer's rights.